Pride in Customer Satisfaction
Staff members at CBDI take pride in resolving employee and employer benefit issues. When it comes to customer servicing, little details count, like friendly, personal service, a toll-free customer support line, never waiting long on hold, return envelopes enclosed with each invoice delivered, and the proper communication of product availability and rate changes.

Toll-Free Customer Support
Members can call CBDI on a toll-free customer support line, 1-800-786-CBDI, between 8:30 AM and 5:00 PM, Monday through Friday and can utilize our toll-free fax number (1-888-CBDI-910). CBDI continues to employ a human receptionist, even though many other firms have gone to an automated voice response system.

State of the Art Invoice System
The CBDI, Inc. invoice system, custom designed by it’s own programming staff, is unsurpassed in flexibility and versatility. Each invoice contains a list of all covered employees, social security numbers, and coverage codes. Additionally, premiums are illustrated separately by employee by line of coverage. Adjustments are reflected as a separate line item per employee, and any administrative fees are clearly listed separate from the other coverage costs. All of this makes the job of the benefit manager much easier and less time consuming.

Our invoice system also has the capability of displaying messages, such as a reminder about an upcoming open enrollment period, new product availability, etc. on the face page of the invoice and assures that all billed members receive carrier information in a timely manner.

Fully Automated Office Systems
Up-to-date automation, through latest technological capabilities, enable us to perform a greater number of services at a reduced cost. Less manual involvement means a higher operating efficiency, while more sophisticated automation translates into greater flexibility, quicker response time and more advanced professional capabilities.

A Benefit and Policy Resource
CBDI staff members posses over 25 years of combined experience actually working at IBC, giving CBDI, Inc. a unique advantage when it comes to handling carrier billing issues, claim problems and the overall insurance carrier policies and regulations. This in depth understanding of insurance carrier administrative procedures translates into quicker and more accurate responses to customer inquiries and related issues.

A Different Philosophy
At CBDI, we believe that our purpose is to serve each of our Chambers and their member firms. We make every attempt to go above and beyond what is expected of us. That means listening to your needs, responding to them promptly and professionally, and then giving a little extra. If we are not doing our job well, we don’t expect you to want to keep us as your partner. We try to make ourselves so valuable to you that you would never want to part company with us!